Our customer promise

As our customer you can expect us to:

  • Listen and treat you respectfully
  • Take time to understand your needs and help find the best solution for your situation
  • Use plain language when we can
  • Tell you when we will respond to your enquiry and then keep you informed
  • If meeting in person we will be on time and prepared
  • Follow through and keep any promises we make
  • Make it easy for you to find the information you want
  • Own up and put things right if we make a mistake

Our commitment to you:

  • We will sort out your request or refer it to the person or agency who can help you
  • We will help you by giving professional and accurate advice
  • We will interpret and apply the laws, bylaws and regulations in good faith
  • We will make decisions that are consistent, fair and in line with council policies and relevant legislation
  • We will be clear on what we can and can't do and fully explain our decisions
  • We will always strive to improve and meet your expectations
  • We will act in the best interests of the Northland region

Our commitment to service excellence is very important to us. If you feel that we have not met our promise commitment, please let us know. You can do this through our feedback page or by letter or email us at [email protected]