On the bus

Here's what you need to know about catching a CityLink bus in Whangārei.

You can only board or get off a bus at designated bus stops.

Several buses travelling different routes may visit the same stop, so make sure you watch carefully for the one you want. The destination sign above the bus’ front window shows where the bus is heading to and a route number.

If a bus approaching a stop is the one you want, stay on the footpath and signal its driver, with a clear wave of your arm, that you intend to board.

To find out about CityLink fares and concessions, visit the tickets section of the CityLink Whangārei website

For information about Bee Card and how to get one, visit the Bee Card website

Please let passengers get off the bus first. Enter the bus through the front door, keeping to the left. All the CityLink buses are low-floor and can be lowered on request. There’s also a ramp to allow easy access - just ask the driver!

You must pay using a Bee Card or in cash before taking your seat. Keep the ticket the driver gives you for the whole trip.

If all seats are full, stand carefully and steady yourself with the easily located handles on seats, pillars, roof rails or by using the straps provided. Move to the rear to allow more people to board.

For safety reasons, don’t stand in doorways.

For everyone’s safety and comfort:

  • No eating, drinking, smoking or spitting.
  • Please think of others.  Give your seat to seniors, pregnant women or anyone with special needs.
  • Don’t put your feet on seats.
  • If listening to personal audio devices, please use headphones at a volume that won’t disturb others.
  • Take all your belongings (including rubbish) with you.

Drivers can remove - or refuse to carry - anyone who is drunk, drugged, dirty or behaving inappropriately.

Prams and wheelchairs can be carried. Just ask the driver if you want the bus floor to be lowered to use the ramp to board.

Within reason, other items or luggage can also be taken on board. However, space can be limited, so please check with the driver first.

No animals other than a properly certified service dog (or service dog under training) are allowed on the bus.

No bikes are allowed in buses. All bikes must be carried on the carrier on front of the bus.

Watch: CityLink - How to bus your bike on our YouTube channel

All buses have two screens showing maps with the actual location of your bus as it travels. Automatic announcements are made as stops get close.

There are red buttons on the poles throughout all buses. Just push one to ring a bell that lets the driver know to drop you off at the next stop. (Make sure when you ring the bell that there’s plenty of time for the driver to stop smoothly and safely.)

Once the bus has stopped, move towards the exits, which the driver will open. Where possible, use rear doors.

Neither the bus operator nor the Northland Regional Council accept any responsibility for parcels, packages, luggage or other goods left on the bus.

Any incidents must be reported within 24 hours to either: