The Regional Council operates a 24 hour, seven day a week environmental hotline for people to report environmental incidents in Northland. The Incidents reported range from substances in water, dust nuisance and odour, to accidents that may have an impact on the environment, or activities that are posing a threat to the environment.

All incidents reported to the Council are recorded in a central database. Important information such as type and location of the incident, alleged offender(s), environment affected and impact are recorded.

All incidents reported to the Council are investigated by specially trained staff and site inspections are undertaken, where necessary. Where an incident is having or has had a negative effect on the environment, the necessary action is taken to stop, reduce or repair the damage.