General feedback

Comments, compliments or complaints

Your feedback is very important to us as we are committed to providing a quality service as outlined in our customer promise.

We are interested in hearing about what you found good and not so good, and any suggestions you may have for improvement.

What happens to the feedback?

All feedback is summarised and reported to our CEO and Executive Leadership team. We use the feedback to help us improve as part of our continuous improvement policy.

Please use the form below to give us your feedback about our service, our website or to make a general enquiry.

What if I want to make a complaint?

If you have a complaint about the council's standard of service, actions or lack of actions by staff, you can use the form below or you can submit your complaint by letter or email us at [email protected]

We are committed to ensuring that your complaint will be handled with sensitivity and confidentiality, investigated thoroughly and dealt with as quickly as possible. On receipt, your complaint will be directed to the appropriate senior manager for actioning.

Fields marked with * must be completed.