Contact details
Find out how to get in touch with us by phone, email, online or in person at one of our regional centres.
If you have an enquiry, call us on 0800 002 004. If you call after hours, please leave a message that will be followed up on the next business day.
We're open Monday to Friday (except public holidays).
For pollution and environmental incident reporting, call the 24/7 Incident Hotline toll-free on: 0800 504 639 where our service provider will take your call.
You can call us for general business toll-free from anywhere within the Northland region between the hours of 8am to 4.30pm, Monday to Friday (except public holidays), on:
You can phone the regional council offices directly on the numbers listed below during opening hours (Dargaville and Kaitaia offices close at 4pm):
Whangārei: 09 470 1200 | Dargaville: 09 439 3300 | Kaitaia: 09 408 6600 | Waipapa: 0800 002 004 | Ōpua*: 0800 002 004
*Ōpua is an operational base and may not be manned. Please contact the office prior to visiting.
After hours
If it's urgent and outside normal business hours, our after hours service provider will take your call.
For pollution and environmental incident reporting, call the 24/7 NRC Incident Hotline toll-free on:
You can send us an email: info@nrc.govt.nz (Please note that this email address is only monitored during office hours.)
Our central mailing address is:
Northland Regional Council
Private Bag 9021
Te Mai, Whangārei 0143
Please note: ALL postal items should be sent to the mailing address above. NZ Post no longer forward mail items addressed to our physical address.
Cheques - we no longer accept cheques. Find out how to pay online
Whangārei
Hours: 8am-4.30pm, Monday to Friday (except public holidays)
Access: Automated doors, wheelchair accessible, mobility parking in the front NRC car park off Water Street.
Phone: 09 470 1200
Email: info@nrc.govt.nz
Get directions on Google maps
Dargaville
32 Hokianga Road
Dargaville 0310
Hours: 9am- 4.00pm, Monday to Friday (except public holidays)
Access: Automated doors, ramp access (may not be suitable for longer mobility scooters), mobility parking in front of the building.
Phone: 09 439 3300
Email: info@nrc.govt.nz
Get directions on Google maps
Kaitaia
192 Commerce Street
Kaitaia 0410
Hours: 8am-4.00pm, Monday to Friday (except public holidays)
Access: No wheelchair access, reception is close to the door and our staff can come to you, general parking in front.
Phone: 09 408 6600
Email: info@nrc.govt.nz
Get directions on Google maps
Waipapa
Shop 9, 12 Klinac Lane
Waipapa 0295
Hours: 8am-4.30pm, Monday to Friday (except public holidays)
Access: Doors will require assistance, reception can accommodate a wheelchair, general parking in front.
Phone: 09 408 6600
Email: info@nrc.govt.nz
Get directions on Google maps
If you submit one of our online forms after hours, it may not read until the following business day. If your matter is urgent, please call us and our after hours service provider will take your call.
General enquiries and feedback
If you would like to make a general enquiry, or if you have any comments, compliments or complaints about our service or our website please let us know by completing our general enquiries and feedback form.
Official information request
Find out how to make a request for information on our official information requests page.
Change your address
Let us know if you or your business has changed addresses by completing our online change of address form.
Pay online
We no longer accept cheques so find out how to pay online
Your local regional councillor is available to contact by email. If you're unsure who that is, search for an address to find your constituency, then see which regional councillor represents you on council.
If you need to contact us and you are deaf, hearing-impaired, deaf-blind, or speech impaired, the New Zealand Relay Service (NZ Relay) may be able to assist you.
Please refer to our media assistance page for contact details and other useful information.
Visit our social media channels to stay connected.
