Residents' Survey

Our Residents' Survey aims to understand how Northlanders feel about our performance as a council. We’re keen to know how satisfied people are with the services we provide, how we deliver those services, and the communication channels we use.

The survey results helps us know whether we’re meeting our performance targets and what we might improve on. The survey is conducted by Key Research, which carries out similar surveys for other councils authorities in Northland and New Zealand.

Results for the 2021 survey will be available shortly.

Previous survey reports

2020 Survey

The 2020 residents’ survey was carried out by Key Research in April/May 2020. The survey was sent to random invitees from the electoral role, and for the first time it was also made available to the general public through an online link, promoted online. The postal and online survey were completed by 362 residents across the Northland region and there were 1039 responses completed via the public anonymous link.

There were key findings, both in areas where we’ve performed well and in areas that need our focus. Given the unprecedented circumstances in 2020, we were pleased with how we performed and, as an organisation we’re always looking to grow and embrace new opportunities.

Download the Annual Residents' Survey 2020 | Report (2.44MB)


Download the Annual Residents' Survey 2019 | Report (1.69MB)


Download the resident satisfaction survey report - September 2018 (PDF, 1.54MB)


Download the resident satisfaction survey report - May 2016 (PDF, 902KB)

Read the 'Resident satisfaction survey sets baseline for regional council's' media release