Residents' Survey

The Residents' Survey across the region is aimed at measuring the level of awareness of regional council services; how well the existing communication channels are performing; and how satisfied a sample of its customers are with the services they had received.

2020 Survey

Congratulations to the following people, who have each won a $50 Prezzy voucher:

  • John - Whangārei
  • Jeff – Awanui
  • Ian – Kerikeri
  • Melissa – Hikurangi
  • Patricia - Whangārei

Their names were drawn at random by Key Research from the pool of all survey respondents.

Survey results will be published here when the become available.

Previous survey reports


Download the Annual Residents' Survey 2019 | Report (1.69MB)


Download the resident satisfaction survey report - September 2018 (PDF, 1.54MB)


Download the resident satisfaction survey report - May 2016 (PDF, 902KB)

Read the 'Resident satisfaction survey sets baseline for regional council's media release