Residents' Survey

The Residents' Survey across the region is aimed at measuring the level of awareness of regional council services; how well the existing communication channels are performing; and how satisfied a sample of its customers are with the services they had received.

2020 Survey

The 2020 residents’ survey was carried out by Key Research in April/May this year. The survey was sent to random invitees from the electoral role, and this year it was also made available to the general public through an online link, promoted online. The postal and online survey were completed by 362 residents across the Northland region and there were 1039 responses completed via the public anonymous link.

There were key findings, both in areas where we’ve performed well and in areas that need our focus. Given the unprecedented circumstances this year, we’re pleased with how we’ve performed and, as an organisation we’re always looking to grow and embrace new opportunities.

Download the Annual Residents' Survey 2020 | Report (2.44MB)

Previous survey reports


Download the Annual Residents' Survey 2019 | Report (1.69MB)


Download the resident satisfaction survey report - September 2018 (PDF, 1.54MB)


Download the resident satisfaction survey report - May 2016 (PDF, 902KB)

Read the 'Resident satisfaction survey sets baseline for regional council's media release