Welfare and community info

CDEM has the overall responsibility for the provision of welfare services – such as food, clothing, shelter, accommodation, financial assistance, pyschosocial support, animal welfare and advice – to affected individuals, families and communities during a civil defence emergency.

Welfare response is coordinated through a Welfare Coordinating Group (WCG), which includes both government and non-government organisations. In Northland, the agencies responsible for providing welfare services in an emergency are:

Welfare function

Key agency

Registration/Needs assessment

Civil Defence Emergency Management (CDEM)


NZ Police

Care & protection of children & young persons

Oranga Tamariki

Pyschosocial support

Te Whatu Ora Te Tai Tokerau

Emergency household goods & services


Shelter & accommodation

CDEM / Ministry of Business, Innovation and Employment (MBIE)

Financial assistance

Ministry of Social Development (MSD)

Animal welfare

Ministry for Primary Industries (MPI)

Civil defence centres

In an emergency, welfare activities are co-ordinated from civil defence centres, which are managed by welfare centre supervisors.

These centres are at pre-set locations and are activated with approval from the local council and the Welfare Coordinating Group. In an emergency requiring civil defence centres to be activated, their locations and other important information is communicated via radio, council websites and Facebook

Community led centres

Community centres may also be established in an emergency. These are places where the community will meet and share resources and information and may provide overnight accommodation for those displaced from their homes.

Community centres are opened and managed by the community with guidance from local councils. Many communities which have a community response plan also have a basic welfare start-up kit and have received welfare training.

Visit the Community Response Plans page on this website to see if your community's plan is available.

Contact us

Civil Defence Northland
Northland Regional Council
Phone: 0800 002 004
Email: [email protected]