COVID-19 Service update

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Update as at 5 November 2020

Service centres

Our Whangārei and regional service centres in Dargaville, Waipapa and Kaitāia are open. However, if you are feeling unwell we request you contact us by phone or email rather than visiting in person.

We are practicing social distancing so things may be a bit different in our offices. We may, for example, offer a phone or video call instead of a face-to-face meeting with our staff.

Our opening hours for our Whangārei Service Centre are 8.00am – 4.30pm Monday to Friday, and our Environmental Hotline continues to be available 24/7 for reporting incidents.

You can also contact us by phone or email. Details of those numbers can be found on our website:

Environmental Hotline

Our 24/7 Environmental Hotline is still available for reporting pollution or marine incidents toll free on: 0800 504 639.

CityLink Whangārei Buses

CityLink Whangārei services are currently running to a normal timetable, operating Monday – Saturday.

We require you to complete a trip register every time you use the bus. You can register your bus trip here, by calling us on 0800 002 004 or online at

More information is available on:

Stay up-to-date

We will continue to provide public updates as we have them available on this page of our website.

Facebook will be our main social media channel, with updates to Twitter and Instagram as we are able to provide them.

Find links to all our social channels at the top right hand side of our website: