COVID-19 - Service update - updated 14 May 2020

Service centres

Our Whangārei and regional service centres in Dargaville, Waipapa and Kaitāia are now open. We will be practicing social distancing so things may be a bit different. We may, for example, offer a phone or video call instead of a face-to-face meeting with our staff.

Our new opening hours for our Whangārei Service Centre will be 8.00am – 4.30pm Monday to Friday, and our Environmental Hotline continues to be available 24/7 for reporting incidents.

Customer service

You can still contact us by phone or email. Details of those numbers can be found on our website:

Environmental Hotline

Our 24/7 Environmental Hotline is still available for reporting pollution or marine incidents toll free on: 0800 504 639.

Our staff will need to prioritise calls as they come in and respond to them to the best of our ability given the current restrictions.

CityLink Whangārei Buses

CityLink Whangārei Services have returned to normal operations, running six days per week (Monday – Saturday).

At alert level 2 they will be running the normal timetable.

This service is for people undertaking essential travel only such as going to work at essential service workplaces and going to the supermarket or the pharmacy.

All passengers will need to be seated and we are suggesting, to keep social distancing, that the window seat be used, if you are travelling with a friend or family member, then they may sit next to you.

We still require all passengers to complete a trip register every time you use the bus.

Register your bus trip here or call us on 0800 002 004

More information is available on:

Business helpline

Northland Inc have a Business Support Helpline set up for Northland businesses. Phone them on: 0800 525 001.

You can find information, advice and support resources to get your business through the evolving impact of COVID-19 at:

Council meetings

An emergency Northland Regional Council meeting took place on Wednesday, 25 March and clarified emergency decision-making procedures during the pandemic response period.

All formal meetings of council will be held remotely and livestreamed to the public via Facebook until further notice. Refer to our Council meetings calendar and agendas and minutes website for more information.

Annual Plan 2020/21

The situation with Covid-19 has changed rapidly, and things look very different now than when council was developing its annual plan proposals. We realise Covid-19 may have impacted on your ability to make a submission, however extending the submission period may put at risk our ability to adopt an Annual Plan for next year and continue to deliver services to support our community. Please be assured, the impacts of Covid-19 on our Northland households, will be top of mind as we consider what our final annual plan will look like this year.

Pest control

Pest control products are once again available from our Whangārei office reception. To help prevent the spread of COVID-19 we are not accepting cash payment.

Stay up-to-date

We will continue to provide public updates as we have them available on this page of our website.

Facebook will be our main social media channel, with updates to Twitter and Instagram as we are able to provide them.

Find links to all our social channels at the top right hand side of our website: