COVID-19 Service update

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Update as at 8 March 2021 - Alert Level 1


Service centres

Our Whangārei and regional service centres in Dargaville, Waipapa and Kaitāia are open. However, if you are feeling unwell we request you contact us by phone or email rather than visiting in person.

We are practicing social distancing so things may be a bit different in our offices. We may, for example, offer a phone or video call instead of a face-to-face meeting with our staff.

Our opening hours for our Whangārei Service Centre are 8.00am – 4.30pm Monday to Friday, and our Environmental Hotline continues to be available 24/7 for reporting incidents.

You can also contact us by phone or email. Details of those numbers can be found on our website: www.nrc.govt.nz/contactus

Environmental Hotline

Our 24/7 Environmental Hotline is still available for reporting pollution or marine incidents toll free on: 0800 504 639.

Our staff will need to prioritise calls as they come in and respond to them to the best of our ability given the current restrictions.

CityLink Whangārei Buses

CityLink Whangārei Services are currently running to a normal timetable, operating Monday – Saturday.

We require you to complete a trip register every time you use the bus. You can register your bus trip here, by calling us on 0800 002 004 or online at citylinkwhangarei.co.nz or buslink.co.nz

You must wear a face mask or covering on all public transport. This includes all BusLink and CityLink services. Face coverings such as a bandana or a scarf can be used if you do not have a mask.

Practice good hygiene and follow Ministry of Health advice. This includes washing and drying your hands thoroughly with soap and water (or hand sanitiser if soap and water not available), coughing and sneezing into your elbow, and not touching your face.

Be kind and patient with each other and transport staff, especially your driver or crew.

Stay home if you’re unwell. Please stay home if you: have been requested to self-isolate/quarantine, have symptoms of COVID-19, or are awaiting COVID-19 test results.

We require you to complete a trip register every time you use the bus. You can register your bus trip here, by calling us on 0800 002 004 or online at citylinkwhangarei.co.nz

More information is available on: citylinkwhangarei.co.nz and buslink.co.nz 

Stay up-to-date

We will continue to provide public updates as we have them available on this page of our website.

Facebook will be our main social media channel, with updates to Twitter and Instagram as we are able to provide them.

Find links to all our social channels at the top right hand side of our website: www.nrc.govt.nz