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Northland is at COVID-19 RED setting. Get information about our services during the protection framework settings.

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COVID-19 Service update

Yellow and white stripes - Covid-19.

Update as at 15 December 2021 - Northland is at Red under the COVID-19 Protection Framework

Service centres 

Under Red:

  • Try online, email or phone first – we’re still trying to minimise face-to-face interactions so please only come into our offices if you need to see us in person.
  • Wear a mask if you’re coming to see us – it’s required under under Red unless you’re unable to wear face covering. Our staff will be wearing masks too if you come in.


What services we can provide under Red

Our normal services are available while under Red, though with some restrictions in how they operate. For example:

  • Council meetings and workshops – we encourage people to attend online.
  • Pest traps and other pest control products are available for sale again, though you can still buy them elsewhere too. As always, our biosecurity experts are available to provide advice on pest management (by phone or email if possible under Red).
  • Public bus services are operating under Red (see Buses below).

For any questions or enquiries contact us on 0800 002 004, or email [email protected]


Office hours for the Christmas-New Year break

Our offices will be closed from 2:00pm Friday, 24 December until Monday 10 January 2022. 

Environmental or maritime incidents can be reported to our 24/7 Environmental Hotline (0800) 504 639 over the break. 


Buses - CityLink Whangārei and BusLink

All CityLink services are running as normal under Red. For full CityLink service announcements and timetables, go to:

All Buslink services (excluding Far North Link) are running as normal under Red. For full BusLink service announcements and timetables, go to:

Find out more about public transport under Red guidelines at:


Stay up-to-date

We will continue to provide public updates as we have them available on this page of our website.

Facebook will be our main social media channel, with updates to Twitter and Instagram as we are able to provide them.

Find links to all our social channels at the top right-hand side of our website: