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Northland is at COVID-19 ORANGE setting. Get information about our services during the protection framework settings.

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FAQs on face masks on public transport

Protect others, protect yourself – Face masks will be mandatory for anyone using public transport in the Red and Orange protection framework settings. This includes all BusLink, CityLink services and private or ride-share vehicles. 

From 4 February, mask-wearing requirements in the Orange setting are changing:

  • All masks must be attached to the head by loops around the ears or head. That means no more scarves, bandannas, or jerseys pulled up over the face.
  • If you are aged 8 years or over or are a student who is in Year 4 or above, you are required to wear a face mask on public transport and dedicated school services.

On what public transport should I be wearing a face mask?

It’s mandatory to wear a face mask on all public transport e.g. buses, trains and ferries.

If travelling in a taxi or ride-share vehicles both drivers and passengers must wear a face mask.

What about small passenger vehicles such as taxis?

Masks must be worn by both drivers and the passengers of small vehicles.

Is there anyone exempt from wearing a face mask?

Students or children under the age of 12 are exempt from wearing a mask. If anyone has a physical or mental disability that prevents them from wearing a mask (such as being deaf) they are exempt from wearing a mask.

Are there any other times when a face mask will not be required?

A face mask will not be required if identification is necessary, in an emergency or where it’s unsafe or required by law.

Need more information?

Get information about how and when to wear a face mask on the Government's COVID19 website:

Please respect drivers and transport operators, they’re being encouraged to ask people to wear masks. It will be up to the individual boarding public transport to both wear the face mask and keep it on throughout their journey.

Sign displaying a face mask.