Welcome aboard all SuperGold Card holders. Simply present your SuperGold Card when you board a CityLink Whangārei bus and your off-peak travel is FREE.
What services are free?
SuperGold Card holders can travel free between 9am and 3pm, and after 6.30pm to the end of service on weekdays. Travel is also free at any time on Saturdays. The CityLink Whangārei bus service does not operate on Sundays or Public Holidays.
If you travel before 9am or between 3pm and 6.30pm on weekdays, you will need to pay the full adult fare.
Do I need identification to travel for free?
Yes. You must show your SuperGold Card to the bus driver. No other identification can be accepted.
Is free long distance travel also available?
No. Within Northland, your SuperGold Card can only be used for public bus transport travel within Whangārei.
Can I use my SuperGold Card outside of Northland?
Yes. Card holders can use their card for travel on eligible buses, trains and ferries in other parts of New Zealand participating in the SuperGold Card scheme.
Can I use my SuperGold Card to travel under the Total Mobility scheme?
No. The SuperGold Card concessions target scheduled off-peak public transport services only.
What about disabled users of public transport?
All the buses in the CityLink fleet can be lowered (or ‘kneel’) if needed to make it easier to board. A ramp to make buses wheelchair accessible is also available and wheelchair restraints are fitted on each vehicle.
Do international pensioners receive this concession?
No. This policy is only for New Zealand residents who hold a SuperGold Card.
How can I get a SuperGold Card?
The SuperGold Card is available to all New Zealanders 65 years and over who are permanently resident in New Zealand. It is automatically issued to those who receive New Zealand Superannuation or the Veterans Pension.
If you have not received your card, or if you have misplaced it, contact the SuperGold Card Centre:
- phone 0800 25 45 65
- e-mail firstname.lastname@example.org
- download an application form from www.supergold.govt.nz
You can also apply for a card at any Work and Income Service Centre.
About CityLink Whangārei
CityLink Whangārei buses travel to and from central Whangārei (Rose Street terminal) to Tikipunga/Kamo, Otangarei, Raumanga/Morningside, Onerahi and Maunu. There is also an inner-city Okara Loop that travels between Rose Street and Okara Park (outside Countdown).
Using CityLink buses
Catching the bus
You can only catch or hop off a bus at designated bus stops. To catch the bus wait at the stop you want, check the destination sign above the bus’ front window to make sure you have the correct destination; stay on the footpath and signal its driver with a clear wave of your arm.
Getting on the bus
Please let departing passengers get off the bus first. Enter the bus through the front door, keeping to the left. All the buses are low-floor and can be lowered on request. There’s also a ramp to allow easy access - just ask the driver!
You must show your SuperGold Card before taking your seat.
Signalling the bus to stop
There are red buttons on the poles throughout all buses. Just push one to ring a bell that lets the driver know to drop you off at the next stop.
Getting off the bus
Once the bus has stopped, move towards the exits, which the driver will open. It is okay to stay seated until the bus has come to a complete stop. Please remember the bus can only be lowered from the front, so if you require this service to board, we suggest you exit from the front also.
For more information about CityLink Whangārei services or for full terms and conditions visit:
CityLink is operated by Ritchies, which is located at 117 Port Road, Whangārei. Please feel free to contact Ritchies staff on 438 7142 for up to date running times if you have a specific appointment time to meet.