Pay online

You can pay your invoice by credit card using this service.

If this is your first time using the service, please read the frequently asked questions section before you start.

Pay now 

Pay now (This link takes you to the secure online payment service provided by BNZ).

Frequently asked questions

What can I pay?

The online payment service can be used to pay any invoice that you have received from the Northland Regional Council.

It cannot be used to pay any charges that have not yet been invoiced.

What cards can I use?

The service is only available to Visa and Mastercard holders.

How much does it cost?

The service is provided by the Bank of New Zealand (BNZ). The BNZ charges a 2.49% service fee or a minimum of $1.00 (payable to BNZ) for each transaction.

The service fee is calculated automatically and displayed on the input form. (You will need to tab to the next field - after you have input the amount you wish to pay - or left click your mouse to see the service fee amount). Please ensure you have reviewed this service fee and are happy to be charged it before you click on the submit button.

If you change your mind, click on the cancel button (before you click on the submit button) and your transaction will be cancelled. You may then to choose to pay by another payment method.

The invoice amount paid to NRC and the service fee paid to BNZ will appear as two separate transactions on your receipt and your credit card statement.

What should I do if I think I am entitled to a refund?

In the first instance, please contact:

Finance Department
Northland Regional Council
Private Bag 9021
Whangārei Mail Centre
Whangārei 0148

Phone: 0800 002 004 (Mon - Fri, 8.00am - 5.00pm)
Email: mailroom@nrc.govt.nz

Are there any payment terms and conditions I need to know about?

Unless specifically noted on your invoice, all accounts are payable by the 20th of the month following the date of invoice.

If the account is not paid within 30 days after the due date, a late payment penalty of 10% may be applied. Any costs including but not limited to legal costs, debt collection fees and disbursements incurred as a result of default in payment or breach by the debtor shall be recoverable from the debtor and is notified herein under the Credit Contracts Act 1981.

Where formal debt collection services are invoked by payment default, the Council (as a Subscriber defined in the Credit Reporting Privacy Code 2004), will disclose the customer’s details and account information only to an authorised Credit Reporter (a debt collector) in compliance with Rule 2 of the Code which has issued under Section 46 of the Privacy Act 1993.

Other payment methods

You may pay your invoices by any of these other methods:

Internet or telephone banking

Northland Regional Council Bank Account:
ASB Walton Street Whangārei – 12 3115 0057000 000

By mail

Post to:
Northland Regional Council
Private Bag 9021
Whangārei Mail Centre
Whangārei 0148

In person

You can pay at the Northland Regional Council office, 36 Water Street, Whangārei.

Eftpos facilities and online credit card facilities are available.

Note: Credit card payments will incur a 2.49% fee.